Question 1

I can't get in!

Accepted Answer

Here's what you can try if the check-in doesn't work via the QR code: 1. Make sure your subscription is active (log in to "my pages" on either the web or mobile) 2. Check for any new updates on Google Play or the App Store for the STC app 3. Ensure that your location services are approved for the STC app 4. Make sure you are not using a third-party system/app that may indicate you are somewhere else 5. Select the correct gym in the top part of the app (the correct gym must be selected for it to work) 6. Ensure that you have mobile data on your device (no internet means no calls) If none of the above works, either the gym is completely OFFLINE, the readers are broken, or simply something in the reader unit/mobile device/network device is malfunctioning. Always bring your membership card for each workout session, if the QR code doesn't work, use your membership card for entry.

Question 2

Why has my discounted card had a price increase?

Accepted Answer

If you have a student membership, you have a discounted price for as long as you are studying. To confirm this, you need to present your student ID card or other valid documentation showing that you are studying full-time. This can be done either at your nearest manned Gym or by contacting our customer support via the form on this page. Select "Student Verification" as the type of issue. Please note that we do not issue retroactive refunds according to our terms and conditions. If you have a corporate discount on a direct debit card, you must annually provide proof that you are still employed by the company to retain your discount. We do not issue retroactive refunds according to our terms and conditions.

Question 3

How do I pay my invoice from a foreign bank?

Accepted Answer

Here's how you pay an invoice from a foreign bank: Provide the following: SEB, IBAN: SE5350 0000 0005 0441 063888 063888 SWIFT/BIC ESSESESSXXX Write the invoice's OCR number in the message field.

Question 4

STC Gift Card

Accepted Answer

You can purchase a gift card at any manned gym or on stc.se. You can use your gift card for our entire range of services. For example, you can use it when signing up for a membership, if you want to buy personal training sessions, or when making purchases at the reception. If you're already a member with us and have a direct debit card, you can use your gift card to get a payment-free period.

Question 5

What does a customer account mean?

Accepted Answer

All our members over 18 years with ongoing subscriptions have a customer account with a credit limit of 1000 SEK per month. With this credit, you can make purchases at our manned gyms without needing to bring your bank card. The amount you spend will be deducted together with your membership fee at the end of the month. If you, as a guardian, are the payer for a minor, you can deposit a credit of any amount to the minor's account so that they can also utilize the credit.

Question 6

How can I book classes again after missed cancellations?

Accepted Answer

If you have missed cancelling a class in time, you can resolve the warning by paying a fee of 40 SEK. After three missed classes, you must pay your debt of 3x40 SEK before you can book again. If you miss a booked class, you will receive a warning, which remains for three months before it disappears. Please visit your nearest manned gym, and we will assist you. Once you have paid the fee for the missed cancellation, your booking will be automatically unlocked.

Question 7

How do I become a member at STC?

Accepted Answer

Start a membership online or visit a manned gym during opening hours to become a member. See our memberships and prices at stc.se/prislista. To become a member, you’ll have to be over the age of 18, have a Swedish personal identity number and a valid account number to sign up for an ongoing subscription. Do you want to start a monthly subscription for a minor? Then you either need to visit the nearest manned gym or fill in the Contact form to start a membership via our Customer Support. If you don’ t have a Swedish personal identity number and want to become a member , you can buy a pre-paid membership at a manned STC during manned opening hours or contact our Customer Support t hrough our contact form.

Question 8

How do I register my bank account number/debit card number?

Accepted Answer

If you have an ongoing membership through direct account payments: Register your bank account number through our website, www.stc.se, login to your account. Click on your profiler in the upper right corner, scroll down to “Ditt medlemskap” (your membership), click on “Hantera” (manage), fill in your bank account number. The bank account number you choose have to be connected to your Swedish personal identity number. You can also visit one of our manned gyms during manned opening hours and ask to fill a bank account number application. If you are paying for an ongoing membership through debit/credit card: Register your bank account number through our website, www.stc.se , login to your account. Click on your profile in the upper right corner, scroll down to “Ditt medlemskap” (your membership), click on “Hantera” (manage), fill in your bank account number

Question 9

I have received an invoice despite paying via direct debit, why?

Accepted Answer

If you have recently applied for direct debit, it may be that your application has not yet been approved. Only when your direct debit application has been approved by both your bank and by us can the payments begin to be deducted automatically. If you have received an invoice with a payment slip, that is the one you should pay. If it has been some time since you applied for direct debit and it still does not work, it may be due to incorrect information we have received. Visit your nearest manned gym or contact our Customer Support via the Contact Form, select "Type of Case" Invoice and Payment Questions.

Question 10

What does "reserve spot/waitlist" mean?

Accepted Answer

If the class you wish to attend is full, you can book a reserve spot. When a participant cancels their reservation, you are automatically moved up on the list. You have the opportunity to secure a spot in the class up until two hours before it begins, after which the reserve list function is deactivated. If you secure a regular spot, you will receive an automated email to the email address registered with us. You can also check if you have secured a spot in the class by logging into the app or our website. If you wish to attend the class without a regular spot, you can visit the gym and try to obtain a spot that another member has not canceled. These spots become available 10 minutes before the class starts.

Question 11

Where can I find the group training schedule and how do I book a class?

Accepted Answer

You can view the group training schedule when you are logged in on the website and in the app. You can easily filter which club's schedule you want to view at stc.se/gym. To book a class, use our STC Training Club app, or you can book group training at the desired gym through our website: stc.se/gym. You can easily filter which club's schedule you want to view. Choose the day and the group training class you want to attend, click on "Book" to reserve a spot. Visit stc.se/utbud to see our group training classes. You need to be logged in to your account to book a class through "My Pages". How do I collect my ticket? Swipe your membership card at the card reader in the reception or at the booking stations, where available. Alternatively, scan the QR code with the entry system in the app to get a class ticket. Remember to collect the ticket at least ten minutes before the class to avoid losing your spot, which then becomes available for drop-in. If you miss a booked class, you will receive a warning, which remains for three months before it disappears. Booking procedures: - You can book classes for the next week one hour after a class has ended. - You can book up to three classes per day and ten classes per week. - There is an unlimited number of standby spots, and you can follow your spot status in the app or on the website. - To book classes, you need a Platinum or Premium membership. Platinum members can book classes 14 days in advance. If you have trouble booking classes despite having a valid membership, please contact your nearest staffed gym or fill out the form on our website, and we will assist you.